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I'm guilty of also being a former Sprint employee.
I would like to share a story, this is towards my last few days of working at Sprint. This is the type of backwards customer service atmosphere across Sprint.
During a sales meeting ... a new employee, who was recently hired, a real shyster ex mall cell phone sales rep, asked the store manager, that a customer came in the day before and had issues with her phone.
He continued to ask the store manager, is it necessary to tell the customer that they pay for phone insurance, or could he not tell them and try to sell them on a new phone line with a two year contract in order to offer them a new discounted phone.
(Mind you, that they have no use for another line and they already pay for full coverage insurance on the phone, both repair and water damage. I know, because I am the one who told the customer they had insurance and the new employee got pissed off at me because he said I ruined his sale???)
The store manager responded, because of company policy, its best that we do tell that they have insurance, but I would explain to the customer how its useless to use the insurance and its more beneficial to activate a new line of service.
The store is in Redmond, Washington.
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Below you will see a comment, the IP address of the commentor is 144.226.230.36 which is a Sprint corporate IP so take the comment with a grain of salt. I wonder what Sprint management would think of employees making such comments on a Sprint Sucks website?