Name: Rev. Helion W. Cruz
Phone: {REDACTED}
Email: {REDACTED}

Comment: I am also, an angry Sprint Nextel, except that I am not a business (not that this would have stopped Sprint Nextel's bad habits).  Month after month this company has been shamelessly overcharging me.  First, they sold me a service where I could get the pictures I took with my camera phone sent so they could be put in a cd, for some dollars a month.  They sold me the service without explaining that I would have to pay extra for the "internet time" they used in sending the photos.  I screamed and, eventually, they credited my account.

Then, because I am disabled and my hands do not work right, I bought from them a "digital back-up" where the numbers I dial are backed up in the internet for $5 a month.  This service was offered to me by an employee who was almost loud in stating that there would not be any hidden charges.  Well, the back-up worked really well (for Sprint Nextel).  The information was backed up 3, 4, 5 times a day and I was charged every time for the download.  This, even when I did not use the phone at all.

Finally, my wife, against my wishes (I wanted to throw our phones in the Sprint Nextel's local office's trash and go to Metro PCS and become their clients), bought a used Blackberry and get it connected to our family plan.  We went to their office and were told that they would exchange my wife's phone for the new (used) phone, but we had to get more minutes (and pay more $$$$) and pay $30 more a month for the data plan, which would allow my wife to send and receive emails, and enter the internet.  We did everything they told us to do and, 15 days after we have not received any emails, sent any, or enter the internet. 

Sprint Nextel's position is that the phone my wife bought was part of Nextel's net and Sprint does not serve nextel's net.  When I tell them to connect me to Nextel's net, I spend 30 to 40 minutes and no one seems to know what the problem is.  Then, a breakthrough, it was all our fault!  When the girl at the office told us that the service would cost us $30 more she was wrong (I know, how could this be our fault?), she should have told us that the $30 were so that they (Sprint Nextel) could service our Nextel net phone while keeping me on the Sprint net.  I had to pay $40 more for what they call the Blackberry plan.

I have been their client for the last 4 years and I can't really understand why... I am a pretty sharp thinker (most of the time).

I completed two different complaints with the FCC and nothing has happened.  I am really thinking of going to Metro PCS and let Sprint Nextel attempt to enforce their contract with me.  Still, I am a Christian and these people bring me soo close to forgetting.

 

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Seems Sprint will stick to anyone and everyone it can, bad way to do business, a good way to continue to lose customers by the millions. Allen

 

(for Sprint from Allen - Might want to take this to heart folks, because it is already happening to your company)

Habakkuk 2:6

 

 

   the peoples who are left will plunder you."

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