Allen,
I am caught up in something very corrupt and need to get this out to the media or make it as public as possible.
I have been corresponding all week with some of the board of directors at Sprint as they continued to tell me they were investigating my situation. Then all of a sudden a meeting was called for this Tuesday with Forrest Tyndall who is the highest up in this Baltimore Washington market and Kevin Gleason who is next in command. After two weeks of wondering why they had asked my boss to let me go, finally I might get an answer.
The meeting was changed to this morning at 8 am without my knowing. It was a phone call stating that Sprint had decided to stand on their decision without reason other than I am not a good fit for their organization. They told my boss to let me know that they appreciated my 15 years in this industry and my ability to help accounts was commendable, they thought I had gone too far in my efforts to help them and I had cost them far too much money in doing so. They really felt that I could not continue to work with Sprint under their guidelines which would include looking over errors on bills, or refusing to ask for credits when I knew they were due the customer. They asked me to stop my accounts from sending all the letters of support to Dan Hesse as he was tired of reading them and they were duly noted. They had received over 225 letters telling Mr Hesse how much I had done for them and threatening to leave Sprint if I were not reinstated. They continue to trickle in daily and Dan is getting annoyed now.
So, they have made the decision not to allow me to work for Sprint. I called the FCC today and was told that I can be a consultant and a customer advocate anytime I wanted to and Sprint could not stop me. I can audit bills and service accounts as a consultant for these customers and no one can tell me that I can't. But they said they will attempt to block me whenever possible.
So, this week while waiting for a decision to come in....I started calling all 475 of my accounts. I asked them to begin gathering up their current invoices so that I can look over their bills for them. The first few came in and I started looking carefully at the bills. What I discovered shook me up....I knew that about 66% of all bills have errors on them that the customer does not understand. This is what got me in trouble in the first place as I had found a $14,000 error on my Canada Dry account. But this week EVERY SINGLE BILL I LOOKED AT HAD ERRORS! I found a $2800 error on one, a $300 error on another. And then we had $60 errors, $20 errors. Some of these went back as far as a year. And I found fraud on two accounts where someone had added a phone or two to some of my large accounts without the customer knowing it. I found charges for text messaging on phones that were not being used.
I was asked to leave Sprint because I was too honest with the customer! I was set up because I was letting too many people know that Sprint owed them money and Sprint was having to credit that money back against their will. They let me go because I found a $14000 error on an account and after giving them 6 months to correct it, I told the customer and he pressed them to give it back. I found out today that I was let go one day after that credit posted to the Canada Dry account.
And maybe this was all for the good as I plan to go out on my own and help Business accounts fight back. I plan to make sure customers know what is happening out there with all the providers. How can I get people to know that I am out there and can help them fight back?
Marty